Faulty or Dective Products

If your product has a manufacturing fault or defect, please contact us within 7 days of receiving your order with your order number and photos or other details showing the issue.

We will assess the issue and, where the product is confirmed to have a manufacturing fault, we will provide an appropriate remedy in accordance with your rights under the Australian Consumer Law. Depending on the nature of the fault, this may include a repair, replacement or refund.

We may request that the product to be returned to us for inspection. Where a product is confirmed to have a fault, we will cover reasonable return postage costs.

Damage During Transit

All orders are carefully inspected and packaged before dispatch. If your order arrives damaged, please contact us as soon as possible and provide photographs of the product and its packaging.

Damage that occurs during transit is generally a matter for the delivery carrier. We will assist you with the process of making a claim with the carrier where appropriate.

Please retain the original packaging and damaged product until the matter has been resolved, as these may be required as evidence for a transit damage claim.